Harvard Business Review WEBINAR JOIN US

Why Feedback Doesn’t Work and What to Do Instead


Featuring Marcus Buckingham, head of people + performance research at the ADP Research Institute and author of Love + Work: How to Find What You Love, Love What You Do, and Do It for the Rest of Your Life  


Tuesday, December 13, 2022 | Noon - 1:00 PM US ET

11:00 AM - 12:00 PM US Central
10:00 AM - 11:00 AM US Mountain
9:00 AM - 10:00 AM US Pacific
5:00 PM - 6:00 PM GMT
Marcus Buckingham
Sponsored by Oracle NetSuite

For years, managers have been encouraged to constructively criticize just about everything their employees do in the hopes of improving their performance at work. They are bombarded with reasons, methods, and technologies to give their employees feedback – constantly, directly, and most of all, critically. And yet, anyone who has been on the receiving end of feedback usually leaves feeling muddled, distorted, and upset.

There are better ways to help employees thrive and excel. 

On Tuesday, December 13th, Marcus Buckingham will join HBR in a live, interactive webinar, where he will discuss why participating in “feedbacking” rarely helps people grow and often hinders their development—and he will share what actually works when it comes to helping employees thrive. Buckingham will also discuss:

  • Research that shows why managers can't reliably rate the performance of others  
  • What neuroscience reveals about criticism and how it inhibits learning
  • Techniques for helping employees achieve excellence

Feedback at its best is good for correcting mistakes—in the rare cases where the right steps are known and can be evaluated objectively. But if we continue to spend our time identifying failure as we see it and giving people feedback about how to avoid it, we will languish in the business of adequacy.

To learn more about how to help your people realize their excellence, join Marcus Buckingham and HBR on December 13.


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